Privacy Policy

Introduction

In Sync Coaching is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We may collect personal information that you voluntarily provide to us, including:

Name, email address, phone number, and postal address

Payment information (processed securely through third-party payment processors)

Information provided in coaching forms, assessments, and communications

Health and fitness data relevant to your coaching programme

Professional background and goals

When you visit our website, we may automatically collect:

Device information, browser type, and IP address

Usage data and analytics

Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide and deliver our coaching services

Process payments and manage your account

Communicate with you about your programme, appointments, and updates

Personalise your coaching experience

Improve our services and develop new offerings

Send marketing communications (with your consent)

Comply with legal obligations

Protect against fraud and ensure security

Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers: Third parties who assist in delivering our services (payment processors, scheduling software, email providers)

Professional Consultants: In limited cases, with your consent, we may consult with other professionals on your coaching team

Legal Requirements: When required by law or to protect our rights and safety

Business Transfers: In connection with any merger, sale, or transfer of our business

Confidentiality

Your coaching sessions and personal information are treated with strict confidentiality. Information shared during coaching is kept private and is not disclosed to third parties except:

With your explicit consent

When legally required (e.g., safeguarding concerns)

For internal consultation with our coaching team (anonymised where possible)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data

Object to processing of your data

Request restriction of processing

Data portability

Withdraw consent at any time

To exercise these rights, please contact us at privacy@insynccoach.com

Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Coaching records are typically retained for 7 years after your last session, in line with professional standards.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

In Sync Coaching

13 Marylebone High Street

London, W1U 4RB

United Kingdom

Email: privacy@insynccoach.com

ICO Registration: In Sync Coaching is registered with the Information Commissioner's Office (ICO).

ICO Registration: In Sync Coaching is registered with the ICOP